Delivery, Collection & Returns

• BS1-BS16 / BS20-BS49
  
• BA1-BA15 / BA20-BA22
• TA7-TA18
• GL5-GL6 / GL8-GL13
• NP16 / NP18-NP19 / NP26
  
• SN12-SN14
• SP7-SP9
• DT9-DT10

When you buy from us online, your delivery charge is calculated by the size of the items you order:

• SMALL & MEDIUM PARCELS – £5.00
  Sent through Royal Mail as standard (In some instances we will hand deliver your order, if so we’ll call you to arrange a suitable delivery date and time within our business hours of Monday-Friday 9am-5pm)
• LARGE PARCELS – £10.00
  If your Delivery postcode is within Bristol and the surrounding areas we will aim to hand-deliver your order, we will call you to arrange a delivery date and time within our business hours of Monday-Friday 9am-5pmIf your Delivery postcode is outside of the area we cover some larger items are currently unavailable for Home Delivery.
  While we are working to enable more of our products to be delivered to the whole of the UK, if you don’t see your Delivery postcode listed above please contact us as we may still be able to help you

We aim to dispatch all orders within 3 working days, if any of your order is out of stock we will contact you immediately to confirm either a delay in delivery or to discuss your other options.
In some instances your order may be delivered directly from our supplier via their chosen courier service, you will be notified if this applicable.
To minimise waste and cost we use recycled packaging wherever possible when sending parcels, and the items that we hand deliver will come with no additional or unnecessary packaging

You can also select at checkout to collect your order in-store:

• Please wait 3 WORKING DAYS after placing your order before picking it up
• Collect from us at Access Able, 72 St Johns Lane, Bedminster, Bristol, BS3 5AF, any time during our business hours of Monday-Friday 9am-5pm
• Your order may be available before the 3 working days, please call us on 0117 980 1820 to check the status of your order

If you would prefer that we only contact you by email rather than telephone, to make necessary delivery arrangements or to inform you of any issues with your order, please just leave a note in the comment box at checkout

PLEASE NOTE: RENTAL CONTRACTS ARE ONLY AVAILABLE ONLINE FOR
DELIVERY WITHIN BRISTOL & THE SURROUNDING AREAS

PLEASE SEE BELOW FOR THE POSTCODE AREAS WE COVER.
IF YOUR DELIVERY POSTCODE IS NOT ON THE LIST PLEASE CONTACT US FOR MORE
INFORMATION AND TO SEE IF WE MAY STILL BE ABLE TO HELP YOU

• BS1-BS16 / BS20-BS49
  
• BA1-BA15 / BA20-BA22
• TA7-TA18
• GL5-GL6 / GL8-GL13
• NP16 / NP18-NP19 / NP26
  
• SN12-SN14
• SP7-SP9
• DT9-DT10

When renting, you have 2 delivery options at checkout:

1. ‘HOME Delivery & Collection by US’ (we deliver to your address on the start date and collect from your address on the end date, or
2. ‘STORE Collection & Return by YOU’ (you collect from our Bristol store on the start date and return to our Bristol store on the end date)

• The ‘HOME Delivery & Collection by US’ delivery charge includes delivery of the equipment to your door by an Access Able engineer with a full demonstration and your questions answered, and collection of the equipment from your home at the end of your contract
• If you select ‘HOME Delivery & Collection by US’ we will call you (on the number you provide at checkout) to arrange a suitable delivery time on or before your selected start date. We will then call you in the week prior to your contract ending to arrange collection
• If you select ‘HOME Delivery & Collection by US’ please inform us of any access requirements at the delivery address if applicable, e.g parking restrictions, exterior/interior steps to front door etc. by leaving a note in the comment box at checkout
• If you select ‘STORE Collection & Return by YOU’ please wait 3 working days from your order and then you can drop in-store at any time Monday-Friday 9am-5pm to pick up your equipment. Return of the equipment can be any time within specified business hours
• If your rental end date falls on a weekend the collection/return of the equipment will be extended to the Monday at no further cost
• Our online rental service is a standardised procedure and you can only select one of the 2 delivery options above, however if you would like to combine the options, please either complete your transaction online by selecting the ‘STORE Collection & Return by YOU’ option and then give us a call to take payment for the one-way delivery, or give us a call to complete your entire rental transaction offline

If you would prefer that we only contact you by email rather than telephone, to make necessary delivery arrangements or to inform you of any issues with your order, please just leave a note in the comment box at checkout